Customer service in France

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Posted on: 17 July 2017 by Arnold Weber

Whether you're moving to France in retirement, to follow your dream job or to set up a holiday home, you are going to want to do research on a lot of aspects of French living. Having fallen in love with a particular property and location, it could well be that you're now getting down to the nitty gritty of what everyday life will be like.

Whether you're moving to France in retirement, to follow your dream job or to set up a holiday home, you are going to want to do research on a lot of aspects of French living. Having fallen in love with a particular property and location, it could well be that you're now getting down to the nitty gritty of what everyday life will be like.

There is plenty of helpful internet advice about such things as healthcare, entertainment, dining out and shopping, but one of the things that can make daily living far more enjoyable that people don't often consider is being able to access a good level of customer service, especially if French is your second language.
 

Easing your transition to France

'Le client est roi' is a well-known saying in France meaning 'the customer is king'. They will provide high levels of customer service to help you get settled and enjoy life there, when mutual respect is present. However, you can quickly fall from grace and be relegated from that lofty position if you show disrespect or rudeness to people serving you.

Patience is a virtue in France, as with many other countries, and being willing to wait a while and not rush people serving you will be rewarded.

One thing that you can sort out easily is to secure the very best customer service to help you with your move. Using specialist support from an international removal company in France, means that you know your belongings will travel safely to their destination in the hands of people who know local laws and customs.

 

A way of life in France

You can rest assured that providing high standards of customer service is a way of life to the French. Could this be because they are used to meeting the demands of the tens of millions of people who visit every year?

As tourism is so important to the French economy, the government has supported and initiated initiatives to encourage a high level of customer service in the country. However, it could be said that much of the good service simply rests with the national characteristics of the French in general.

Respect is a two way street

In France, if a customer treats a shopkeeper or waiter with respect and warmth, they will find it returned to them tenfold. The French place high value on good manners and thrive on appreciation, so they strive to provide visitors with these, too.

The reverse side of the coin is that if a customer is rude or disrespectful, they will not be received or tolerated well. France is a proud country, steeped in tradition, and they tend to take great pride in their jobs too. Insult them, and you will know about it.

Community and culture

Britain was once known as a nation of small shopkeepers, but perhaps this title would now be better applied to France. Most communities there still have fascinating little shops that offer locally produced groceries, and potentially wine and perfume, too, all of which the shop owner can explain to you in great detail.

If you are living, working or staying in France, it would be a good investment of your time to immerse yourself in the local culture and community. This will result in local people embracing you far more easily, potentially going out of their way to provide you with the highest possible standards of customer service when you visit their businesses.

This can be especially important if you are settling in a new home and you need to get to know the rhythms and peculiarities of the locality. People in shops, cafés and other businesses will be far happier to help you with obstacles and uncertainties if you are clearly trying to grasp their language and culture.

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Arnold Weber

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Ivan Johnta posted 20 July 2017

thank you for all this info


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